Refund policy
We accept returns within 30 days of delivery for both defective and non-defective items. This policy applies to orders shipped within the United States.
Eligibility
- Items must be returned in new condition: unused, undamaged by the customer, and in their original packaging.
- We do not offer exchanges. If you would like a different item, return the original for a refund and place a new order.
How to start a return
Email us at support@silverlakecraft.com with your order number and the item(s) you would like to return. We will reply with return instructions. Returns are accepted by mail only. Please mail your return to:
Silverlake Craft
1443 E Washington Blvd #245
Pasadena, CA 91104
United States
Return shipping and fees
- The customer is responsible for return shipping costs. We recommend using a trackable shipping service.
- There is no restocking fee.
Refunds
Once your return arrives, we will inspect it and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 days of receiving your return. Please allow additional time for your bank or card issuer to post the credit to your account.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us at support@silverlakecraft.com and it can be returned under this policy within the same 30-day window.
Questions
Contact us any time at support@silverlakecraft.com or 626-765-5224 (weekdays, 9am to 5pm Pacific).